Ordering

Our office staff will be glad to assist you in any facet of your coffee business. We thank you for using us as your specialty coffee supplier.

For new customers, the first two orders are on a net cash basis. Specifically, payment must be made by bank check, telegraphic transfer, or credit card. We accept MasterCard, Visa, Discover, and American Express. Payment for coffee must be received in advance of shipment.

If you have not already done so, please print out and complete a credit application to enable us to expedite your future ordering and get to know you better. Once your credit application is approved, and you have completed two “Net Cash basis” orders, payment terms of Net 30 Days will be extended for subsequent orders. Any information that you may require from us will be gladly provided.

Your purchase implies that you understand and agree to the following terms:

  • Buying coffee INSTORE or SPOT means the coffee is fully released and can be shipped to you immediately. All orders must be placed the day prior to shipping.
  • Buying SHIPMENT coffee is an alternative way to order. As you may know, many coffees are not always available year round for spot purchase. To ensure that your supply will fall in-line with your demand, buying forward arrival coffee is very appealing. We will provide you with a sale confirmation to verify your purchase for future delivery. When your coffee becomes INSTORE or SPOT, we will notify you and request your shipping instructions.
  • Please note that our billing is from date of availability, not shipment or arrival at your location. Invoices will include certificates for Organic, Rainforest Alliance, etc. certified coffees.
  • All of our sales are bound by and made in accordance with the terms and conditions of the Specialty Coffee Association of America green coffee contracts.
  • Outbound shipments are made on an FOT (Free Onboard Truck) basis from our warehouse locations – this means the freight charges will be paid by you, the Consignee, upon delivery of your shipment (i.e. “Freight Collect”). Unless otherwise requested, your coffee order is palletized and shrink-wrapped to protect it during transit. Our warehouses also separate organic from non-organic coffee with a cardboard slip-sheet when these coffees are shipped together on the same pallet.
  • We have outbound discounts established with several trucking lines that we can suggest; however the choice is ultimately left up to you. If you have special requirements for your delivery (i.e. liftgate, short truck, residential delivery, etc.), please inform your salesperson when placing your order so that we can get the best available rate that fits your needs. We verify every order with your designated trucker to ensure that your order has been picked up. We can also provide you with the freight rate, quote number and a pro number (this will help you track your delivery in a timely fashion).
  • In the trucking industry, green coffee is coded (freight rated) as CLASS 55. Please check your freight bill to verify the correct class code is applied as it can impact your billing.
  • Always check that your “Ship To” address is accurate and provide any other information that Royal Coffee NY needs to ship your order properly. Returned shipments are subject to freight and/or restocking charges.
  • Please be aware that, by industry regulation, trucking companies are not required to unload your freight at the time of delivery – many will assist – but they are not obligated to do so. Please be prepared to unload your coffee order – remember bags weigh from 134 to 155 lbs each – or request additional services such as liftgate, inside delivery, etc. There is generally an extra charge from the trucking company for these services and they may also impact your transit time.
  • When your order arrives, please inspect it right away and sign the delivery receipt only if all is in good order. Write any exceptions directly on the freight receipt in case a claim needs to be filed. If you have any other questions or problems, please call our office immediately.
  • Customer pickups can be made at any of our warehouse locations. Please contact your salesperson for specific warehouse hours of operation at the desired pickup location. The warehouse will load out palletized freight; for floor loaded orders, please be prepared to assist with loading the bags into your vehicle.

Please do not hesitate to call our office with any questions regarding shipping your coffee order.